Overview & Decision Philosophy
The core philosophy: treat work orders as cases, present them as 1-3-1s at NOVA.
Decision-Making Framework
The step-by-step process for turning a work order into an informed 1-3-1.
The NOVA Meeting & the 1-3-1
NOVA is where PMs present cases as a 1-3-1 (problem, three options, one recommendation) to get a decision.
Investigation Checklist: Where to Dig
Every information source to check before deciding, and what to look for.
Handling Ambiguity & Escalation
What to do when the path forward is unclear, and how cases reach a decision at NOVA.
Approval Authority & Spending Thresholds
Who can approve what: PM up to $500, manager above $500, owner above $5,000.
Standard Approval Package
The written form of your 1-3-1: problem (root cause), three options, one recommendation.
Owner Authorization & Sign-off
When the owner must approve (above $5,000) and how it is requested and recorded.
Repair vs. Replace Guide
How to decide whether to repair or replace; lean replace near end of life.
Market Pricing & Comps Sourcing
Grounding decisions in market pricing; generally three bids, mapped to the 1-3-1.
Using AI Responsibly
AI is a tool to help you decide — not the final deliverable. You read it, verify it, and own it.