PM Operations Docs
Operating knowledge base for Wonoak (CA) and NYLA (TX) — how we run property management, end to end.
🧭 Decision & Approval Framework Cases, not tickets — NOVA, the 1-3-1, and how approvals work.
🏢 Foundation & Governance Company structure, the property directory, and how we operate.
🔧 Work Orders & Maintenance Triage & severity, intake, scheduling, and completion.
🤝 Vendor Management Onboarding, getting bids (the 1-3-1), and bill payments.
🔑 Leasing & Tenant Lifecycle Marketing, applications, move-in, move-out, and make-ready.
⚖️ Compliance & Legal Fair housing and source-of-income (voucher) compliance.
📚 Knowledge Base & Reference Case studies and lessons learned.
🎓 Onboarding & Training The PM operating cadence and how a PM ramps up.
We document once for Wonoak and NYLA together, noting CA/TX differences only where they genuinely matter.